We always strive to have as satisfied customers as possible.
Therefore, our customer service is of extra high priority and we are always ready to help you. We have also tried to make it easier for you, should you have any further questions. On each product you will find manuals, guides, and general information about the product. If this still does not answer any questions you may have, please do not hesitate to contact us.
Below you will find our contact information as well as information about delivery and returns.
Orders placed before kl. 13:00 we strive to ship the same day. Orders placed later are shipped the following day. This applies in weekdays, Mondays to Fridays excluding Danish holidays. You have the option to choose your preferred delivery method at check-out.
1. Please note that products purchased from one of our KREAFUNK retailers must be returned to the same retailer.
2. You always have the right to cancel your order for up to 30 days when you have shopped in Kreafunk's Webshop.
3. The right of return counts from the day you receive your product. If the period ends on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve, the period is extended to the following working day. It is not possible to cancel your order by refusing receipt or not picking up the product.
4. The product must be returned in the same unused condition and quality as when it was delivered by KREAFUNK and the packaging must be intact. If these conditions are not met, the product may lose its entire value and therefore it will not be possible to get the money refunded. This does not apply to returned goods that have been approved in advance.
5. When a product is returned, you are responsible for ensuring that the product is securely packaged.
6. Return of a product is at your own risk. This means that KREAFUNK is not responsible for any damage to the product that may occur during transport. Therefore, we always recommend that you use the original packaging to return the product.
7. Do not return products with postal charge. If you wish to return a product, KREAFUNK will refund the purchase price of the product.
WE DO NOT ISSUE RETURN LABELS OR PAY FOR SHIPPING IN CONNECTION WITH RETURNS.
We pay the exact purchase amount excl. if applicable. shipping costs, and not later than 14 days from the day we receive notice that the product is returned. However, we may withhold the refund until we have received the product or until you have provided proof that the product has been returned. KREAFUNK will refund the payment using the same payment method as when you placed the original order. We do not impose any additional fees in connection with the handling of any return.
8. The product must be sent to KREAFUNK, Klamsagervej 35 A, st., 8230 Åbyhøj, Denmark.
9. As we care about hygiene and the safety of our customers, certain items cannot be refunded for a refund. These include all our in-ear Headphones as soon as you have removed the plastic and tried the earphone in your ear.