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Terms and conditions

These terms and conditions explain to you everything about the products purchased on www.kreafunk.com (Kreafunk's webshop) with delivery worldwide - unless specifically stated otherwise in these terms and conditions. The webshop is owned and operated by Kreafunk ApS (hereinafter Kreafunk), CVR nr. 34221545, Klamsagervej 35 A, st., 8230 Åbyhøj, Denmark. +45 96 99 00 20.

Please read these terms carefully before using the Kreafunk webshop.

1. Prices

1.1 All prices are quoted with Danish VAT (25%) and other danish taxes included. Local taxes and import duties are paid by the recipient.

1.2 In Kreafunk's webshop, all valid prices are listed next to each product. We always try to ensure that all prices are correct, but errors may occur. If we discover any errors in the order you have placed, we will contact you as soon as possible. You then have two choices:
- 1. Re-confirm your order at the correct price, or
- 2: Cancel your order. If we cannot get in touch with you, the order will be treated as cancelled. If you choose to cancel your order but it has been paid for, we will refund the full amount.


2. Buying in the webshop

2.1 Making a purchase in the Kreafunk webshop is a four-step process:

2.1.1 Find the product(s) you are interested in and add it to the basket. To place an order, go to the basket at the top of the website and proceed by clicking on "Go to checkout".

2.1.2 Enter your personal details.

2.1.3 Choose your payment method.

2.1.4 Confirm that all information in the order summary is correct and accept the purchase. You will then be redirected to a secure website where the credit card details can be entered.

2.2 Immediately after you have placed an order in the Kreafunks webshop, we will send you an order confirmation by e-mail. As soon as the product is dispatched, you will receive an e-mail with details of delivery - provided you entered the correct e-mail address when you placed the order.

2.3 If you discover that any information in your order confirmation is incorrect, please contact our support team immediately at info@kreafunk.dk so that the error can be rectified.


3. Payment

3.1 When shopping in Kreafunk's webshop, a credit or debit card must be used. To protect your credit card information, payment is handled by an approved and certified payment provider. This ensures that all your personal information is encrypted in such a way that neither Kreafunk nor other third parties can access your card information. Euroline and ePay handle the payments on our website.

3.2 Payments can be made by Dankort, Visa, MasterCard and Maestro. No fees are charged when paying by credit card. The amount debited from your account will never exceed the amount that you approved when you placed your order.

3.3 Payment will be processed once the item is dispatched.

4. Delivery

4.1 Delivery to Danish addresses will under normal circumstances take place within 1-2 working days. During promotions and high season, longer delivery times may occur.

4.2 Delivery will preferably be made by GLS or Postnord.

4.3 You get free delivery in Denmark for purchases over 300 DKK.

5. Our liability for delayed deliveries

Kreafunk always tries to deliver products within the estimated time frame. Sometimes delays occur due to unforeseen circumstances, including force majeure. Please contact our support team at support@kreafunk.dk for further delivery information.

6. Our liability for products damaged in transit

Kreafunk accepts responsibility for all damage to products during transit. The products are your (or someone you have appointed) responsibility as soon as you have physically received the product. If you choose to return any of the products, you are responsible for any damage in transit until Kreaunk physically receives the products.

7. Faults and complaints

7.1 Kreafunk products have a 24-month warranty period covering defects effective from the day you received the products. This applies whether you have purchased the product from our webshop or from another retailer. Please note that products purchased from one of our Kreafunk dealers must be returned to the same dealer where you originally purchased the product.

7.2 You must submit the complaint within a reasonable period of time after discovering the defect. A justified complaint submitted in time entitles you to either a price reduction or a refund, depending on the situation. If the complaint is justified, we will of course refund the delivery costs if these are reasonable, understood in the sense that a standard freight company was used.

In order to be able to help and guide you in the best way, any claim on products purchased from one of our Kreafunk dealers must be returned to the same dealer where you originally purchased the product. Make sure you keep your receipt as this is your warranty proof.

7.3 The product is not covered by warranty if the fault or defect is caused by the customer, for example as a result of incorrect use or self-repair.

7.4 Products that are returned due to the right of return must be sent to Kreafunk, Klamsagervej 35 A, st., 8230 Åbyhøj, Denmark.

7.5 Products being returned due to a complaint must be sent to Kreafunk, Klamsagervej 35 A, st., 8230 Åbyhøj, Denmark.


8. Returns

8.1 Please note that products purchased from one of our Kreafunk dealers must be returned to the same dealer where you originally purchased the product.

8.2 You always have the right to cancel your purchase for up to 30 days after you have made a purchase from Kreafunk's webshop.

8.3 The right of return counts from the day you receive your product. If the period ends on a public holiday, Saturday, Boxing Day, Christmas Eve or New Year's Eve, the period is extended to the following working day. It is not possible to cancel your order by refusing receipt or not collecting the product.

8.4 The product must be returned in the same unused condition and quality as when it was delivered by Kreafunk and the packaging must be intact. If these conditions are not met, the product may lose its entire value and it will therefore not be possible to obtain a refund. This does not apply to returns that have been pre-authorised.

8.5 When returning a product, you are responsible for ensuring that the product is properly packaged.

8.6 The return of a product is at your own risk. This means that Kreafunk is not responsible for any damage to the product that may occur during transport. Therefore, we always recommend that you use the original packaging for returning the product.

8.7 Do not return products by post. If you wish to return a product, Kreafunk will refund the purchase price of the product.

WE DO NOT ISSUE RETURN LABELS OR PAY FOR SHIPPING ON RETURNS.

We will pay the exact purchase amount, excluding any shipping costs, no later than 14 days from the day we receive notice that the product is being returned. However, we may withhold the refund until we have received the product or until you have provided proof that the product has been returned. Kreafunk will refund the payment using the same payment method as when you placed the original order. We do not charge any additional fees in connection with handling any returns.

8.8 The product must be sent to Kreafunk, Klamsagervej 35 A, st., 8230 Åbyhøj, Denmark.

8.9 As we are very concerned about hygiene and the safety of our customers, certain goods cannot be refunded. These include all our in-ear headphones once you have removed the plastic and tried the headphone in your ear.

9. Product liability

9.1 If damage occurs caused by defective products, or if there is a risk or danger that damage may occur, you are obliged to contact Kreafunk in writing. We assume product liability in accordance with the Danish Product Liability Act.

9.2 Limitation of liability: We are only liable for direct bodily injury and/or damage to real or personal property caused by the total negligence of Kreafunk. However, we are not liable for any special, incidental, consequential or indirect damages.

10. Privacy Policy

10.1 Personal information acquired via Kreafunk's webshop will only be used in accordance with our privacy policy.

11. Intellectual property rights

All content in the webshop and on the website is the property of Kreafunk and is protected under Danish copyright law. This means that you may not reproduce, copy or modify any information, images or text without our prior written permission.

12. Law and justice

All orders placed in Kreafunk's webshop are governed by Danish law, and Kreafunk submits to the jurisdiction of the Danish courts.